Reservations Agent
Core
Handle guest reservations, amendments, and cancellations across multiple channels to create positive first impressions and drive occupancy goals.
Role type
Front-line reservations agent
Builds
Guest booking experiences and occupancy targets
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Reservation system proficiency, multi-channel communication, administrative accuracy, problem-solving, Microsoft Office Suite
Preferred skills
Prior reservations or hospitality experience, CRM platform usage, sales support background
Responsibilities
Respond to reservation enquiries, process bookings and changes, maintain guest records, collaborate with hotel teams, contribute to revenue targets