Team Leader
Core
Lead a team of Customer Service Officers and Administrators to support clients in the superannuation and insurance sector.
Role type
Team Leader (People-focused leadership)
Builds
Customer service delivery, operational efficiency, and compliance outcomes for superannuation and insurance clients
Domain
Financial Services (Superannuation & Insurance)
Deliverable
client delivery
Required skills
People leadership, team performance management, coaching and mentoring, workflow management, quality assurance, stakeholder management, risk and compliance governance, recruitment support
Preferred skills
Knowledge of superannuation administration, ASFA qualifications, RG146 certification
Responsibilities
Lead and develop a high-performing team of Customer Service Officers and Administrators; Drive team performance through coaching and feedback; Monitor service levels and resource allocation; Champion continuous improvement initiatives; Conduct quality reviews and call monitoring; Partner with stakeholders to deliver customer-centric solutions; Support recruitment and workforce development
Seniority
Mid-level, hands-on IC leader