Customer Service Officer - Administration and Reception
Core
Front-desk and administrative support for an aged care facility, managing admissions, site access, and customer service.
Role type
Customer Service Officer (Administration and Reception)
Builds
Admissions documentation, resident information packs, and site access logs
Domain
Aged care / Social services
Deliverable
product features
Required skills
Microsoft Office proficiency, multi-tasking, record maintenance, key and security log management, empathetic communication
Preferred skills
Business Administration qualification, ability to work with minimal supervision
Technologies
Outlook, Excel, Word
Responsibilities
Respond to customer enquiries via phone, email, and in person; maintain site administration and reception efficiency; manage site access and security logs; maintain up-to-date files and electronic records; prepare admission and resident information packs.
Seniority
Individual Contributor, entry to mid-level
