Team Leader Hoppers Crossing
Core
Lead a team at a customer service centre to provide professional services, policy advice, and specialist support for road registration and licensing, ensuring safe and smooth movement for Victorians.
Role type
Team Leader, Customer Service Operations
Builds
Registration and Licensing services for the Victorian State Government
Domain
Public Sector / Transportation / Customer Service
Deliverable
client delivery
Required skills
Team supervision and motivation, Workload planning and organization, Staff performance assessment and coaching, Negotiation and influencing, Problem-solving for complex transactions, Compliance monitoring
Preferred skills
Innovation in work practices, Adaptability in dynamic environments, Travel to neighbouring sites
Technologies
N/A
Responsibilities
Plan and organize workload to achieve business outcomes, Provide supervision and training on performance goals, Identify development needs for self and team, Respond to customer queries efficiently, Identify and act on breaches of legal requirements or policies
Seniority
Mid-level, hands-on IC with team leadership