Customer Care Specialist - Home and Community Services
Core
First point of contact for clients, community workers, and families, delivering exceptional customer service and supporting quality care delivery for older people.
Role type
Customer Care Specialist (Home & Community Services)
Builds
Customer service interactions, care coordination support, and incident management for aged care services
Domain
Aged care / Home and Community Services
Deliverable
client delivery
Required skills
Customer service, phone/email communication, multitasking, computer literacy, Microsoft Office 365, incident management, record keeping, compliance with aged care standards
Preferred skills
Knowledge of aged care reforms, experience with Genesys or CRM systems
Responsibilities
Responding to enquiries via phone, email, and digital channels; providing first-contact resolution for complaints; supporting rostering and care plan questions; assisting with incident management; documenting interactions; ensuring compliance with Aged Care Quality Standards
Seniority
Entry to Mid-level, hands-on IC