Principal Consultant - NICE CXone
Core
Architecting, designing, and solutioning NICE CXone platform solutions while leading a team of consultants to deliver innovative customer experience solutions for clients.
Role type
Principal Consultant (Contact Center Solutions)
Builds
NICE CXone platform solutions and CCaaS architectures
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features | client delivery
Required skills
NICE CXone and CXone Studio expertise, C# and ASP.NET development, enterprise CCaaS architecture design, network infrastructure management, solution engineering, team leadership, project estimation and planning, code review and testing
Preferred skills
Experience with UC environments, JavaScript, Python, or Java, custom coding for real-time systems
Technologies
NICE CXone, CXone Studio, C#, ASP.NET, XML, Web Services, JavaScript, Python, Java
Responsibilities
Lead work scope understanding and detailing with onshore or client teams, Estimate and plan work for India team to deliver, Review delivered work for requisite quality, Code and test projects, Actively participate in Solution Engineering and Pre-sales activities, Drive training & development and knowledge sharing
Seniority
Principal, hands-on IC with team leadership