Customer Support Officer (M/F/D)
Based in France
Core
Handle customer inquiries, account issues, and complaints across email, social media, online events, and live events to optimize the player experience for an online gaming platform.
Role type
Customer Support Officer
Builds
Customer satisfaction and engagement for an online poker and sports betting platform
Domain
Online Gaming (Poker, Sports Betting)
Deliverable
client delivery
Required skills
German (native), Office tools proficiency, high responsiveness, attention to detail
Preferred skills
Interest in poker or sports betting, customer orientation, teamwork
Responsibilities
Process customer inquiries and messages, handle account matters and complaints, optimize player experience, promote understanding of poker and sports betting offers, facilitate system usage
Seniority
Entry-level