Job
Core
Provide fast, friendly, and professional support to players via phone, live chat, and email for an online casino and sports betting platform.
Role type
Customer Support Agent (Phone, Chat & Email)
Builds
Player support operations for online casino and sports betting brands
Domain
Online Gaming / iGaming
Deliverable
client delivery
Required skills
Customer service, phone support, live chat, email support, account management, deposits/withdrawals handling, game-related queries, technical troubleshooting, responsible gaming compliance, CRM documentation, issue escalation, shift flexibility
Preferred skills
Additional language (Spanish, German, French, Italian, Portuguese, Finnish, Swedish), tech-savviness, multitasking, problem-solving, calm under pressure, organizational skills
Technologies
CRM systems, multiple software systems
Responsibilities
Provide support via phone, live chat, and email; assist with account management, deposits/withdrawals, and game queries; ensure compliance with responsible gaming regulations; escalate complex issues; document interactions in CRM; identify and report technical issues or suspicious activity; collaborate for 24/7 support coverage; stay updated on games and promotions
Seniority
Individual Contributor, entry to mid-level
