Spanish Customer Operations Representative
Core
Providing customer assistance for the evoke online gaming brand via live chat, telephone, and email, ensuring first-time resolution and applying regulatory processes.
Role type
Customer Operations Representative
Builds
Customer support interactions for online gaming products and brands
Domain
Online gaming / iGaming
Deliverable
client delivery
Required skills
Problem-solving, Multitasking, Adaptability, English (oral and written), Document verification
Preferred skills
Customer assistance experience, Online gambling industry experience
Responsibilities
Assisting customers via live chat, telephone, and email; Verifying specific documents from customers; Collaborating with other departments to resolve cases; Applying regulatory and internal processes (Responsible Gaming, Compliance, Complaints, Transactions); Analyzing contacts to optimize performance
Seniority
Individual Contributor