Customer Relations Officer
Core
First point of contact for customers at a head office level, delivering premium customer experiences and managing cases end-to-end across phone, email, and digital channels.
Role type
Customer Relations Officer (Call Center/Head Office)
Builds
Customer satisfaction, brand loyalty, and accurate case records for Geely Australia.
Domain
Automotive (Electric Vehicles) / Customer Service
Required skills
Customer case management, multi-channel communication (phone/email/digital), CRM data maintenance, regulatory compliance support, cross-functional collaboration, reporting and insights, conflict resolution, time management.
Preferred skills
Automotive industry experience, car enthusiast, experience with outsourcing/BPO support.
Responsibilities
Respond to inbound and outbound customer enquiries; manage cases end-to-end and document key touchpoints; collaborate with internal teams and dealer networks; maintain accurate customer records in CRM systems; prepare reports on case volumes and satisfaction trends; assist with regulatory case documentation; support outbound campaigns and recall activities.
Seniority
Junior to Mid-level, hands-on IC
