Collection Manager - TL - Lending Collections (EM Recovery)
Core
Lead collections targets and control collection flow for a specified area, managing both in-house teams and external agencies to recover overdue payments.
Role type
Senior Team Lead, Lending Collections (EM Recovery)
Builds
Repayment plans and recovered funds for small business and consumer loans
Domain
Financial services / Lending / Debt Recovery
Deliverable
client delivery
Required skills
People management, Negotiation, Performance monitoring, Team productivity management, Legal/Police issue support, Training needs identification, Agency management
Preferred skills
Achievement orientation, Strong relationship building, High-performance environment experience
Responsibilities
Achieve collection targets for assigned area, Monitor performance against set parameters, Manage productivity for Collection Officers/Agencies, Support officers in legal/police issues, Evaluate performance of Collection Executives, Ensure adequate field availability
