Collection Manager - TL - Lending Collections (EM Recovery)
Core
Lead collection targets and manage the flow of cases for a specific area, overseeing a team of collection officers to ensure overdue payments are recovered.
Role type
Senior Team Lead, Lending Collections (EM Recovery)
Builds
Repayment plans and recovered funds for small business and consumer loans
Domain
Financial services / Lending / Debt Recovery
Deliverable
client delivery
Required skills
People management, team leadership, performance monitoring, productivity management, negotiation, stakeholder management, legal issue resolution, training needs analysis
Preferred skills
Achievement orientation, strong communication skills, relationship building
Responsibilities
Achieve collection targets for assigned area, manage productivity parameters for collection officers, monitor performance against set parameters, handle legal/police issues related to collection activities, evaluate performance of collection executives, ensure background checks for hired agencies
Seniority
Senior, hands-on IC with team leadership
