Head of Customer Success (all genders)
Core
Leading a 25-person Customer Success department across 5 European countries to ensure operational excellence, smooth onboarding, and sustainable customer satisfaction for a digital parking management SaaS.
Role type
Senior leadership IC (Head of Customer Success)
Builds
Scalable Customer Success operations and high-performance teams for a B2B SaaS/PropTech platform
Domain
PropTech / Digital Parking Management / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Department leadership & scaling, Operational strategy, Engineering & Product alignment, Data-driven decision making, Organizational design, Cross-functional collaboration
Preferred skills
Customer Success/Operations management, International team leadership, B2B SaaS/PropTech implementation expertise
Technologies
Salesforce, Metabase
Responsibilities
Lead, mentor, and scale 4 teams across 2 products and 5 countries; Define strategic framework for onboarding and customer support; Act as interface between Engineering/Product teams to integrate feedback and optimize processes; Steer department via KPIs (Implementation Cycle, NPS, etc.); Establish leveling frameworks and succession pipelines; Collaborate with Sales/Commercial teams for seamless post-sale handovers
Seniority
Senior, hands-on IC with strategic oversight
