Customer Onboarding Manager - DACH
Core
Serve as the primary bridge between clients and Insider One's technology, driving adoption, resolving escalated issues, and acting as a trusted adviser for customer success.
Role type
Senior Customer Onboarding Manager (Account Strategist)
Builds
Customer adoption of a B2B SaaS Customer Data Platform (CDP) and marketing engagement suite
Domain
B2B SaaS / Marketing Technology / Customer Data Platforms
Deliverable
client delivery
Required skills
Executive relationship management, strategic account planning, technology adoption facilitation, product roadmap feedback, escalated issue resolution, project management
Preferred skills
Data analytics, market trend analysis, product strategy input
Technologies
Insider One CDP, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Act as the face of the company to clients and bridge their needs with technology; Monitor and facilitate customer adoption of the platform; Develop and maintain key account plans to boost client value; Proactively provide feedback on market trends and unmet needs; Establish trusted adviser relationships to ensure satisfaction; Plan strategies to help customers meet objectives and drive resolution of escalated issues; Bring new product ideas to shape the product roadmap.
