Operations Associate
Core
Post-sales customer success partner ensuring customer engagement, support, and product fit improvement for an AI-focused company.
Role type
Associate-level individual contributor customer success manager
Builds
Customer retention and product experience improvements
Domain
Artificial Intelligence / SaaS
Deliverable
dashboards & analysis
Required skills
proactive customer communication, analytics tracking, feedback gathering, opportunity identification, high-touch service, product fit iteration
Preferred skills
AI industry experience, startup experience (via careerplan.io/jobs/5c2f9fa3-65c2-40b9-83ed-b0f4c701c422-operations-associate-at-clera)
Technologies
Customer analytics tools
Responsibilities
Follow up proactively with customers after a sale, track customer analytics and recommend improvements, serve as a dedicated customer success partner, surface relevant leads and opportunities
Seniority
Associate, hands-on IC