Client Success Specialist (French or German Speaking)
Core
Client Success Specialist partnering with Account Management to ensure clients understand and use WGSN's trend forecasting and design services, focusing on user engagement, value realization, and growth opportunities.
Role type
Client Success Specialist (Commercial/Account Management support)
Builds
Consumer and design trend forecasts, content, and expert advisory services
Domain
Fashion, consumer tech, beauty, interiors, lifestyle, food and drink forecasting
Deliverable
dashboards & analysis | client delivery
Required skills
Fluency in English, fluency in French/German/Italian/Spanish, exceptional customer service experience, commercial mindset, high-volume communication, Microsoft/Google suite proficiency, Salesforce experience, product design cycle understanding
Preferred skills
Experience in retail or creative industries, exposure to lifestyle trends
Technologies
Salesforce, Microsoft Office, Google Suite
Responsibilities
Exceed KPI targets for user engagement, follow customer journey stages (Onboarding, Maintain, Growth, Rescue), handle customer requests, deliver interactive workshops, collaborate on account plans, monitor user activity reports, identify upsell opportunities
Seniority
Individual Contributor