Account Manager
Core
Managing a portfolio of Employee Assistance Programmes and Wellbeing Services clients for large corporate accounts, focusing on retention, service delivery, and growth.
Role type
Account Manager (B2B Services)
Builds
Employee Assistance Programmes, Wellbeing Services, Performance Learning
Domain
Mental Health / Human Resources / Corporate Services
Deliverable
client delivery
Required skills
client retention, contract negotiation, strategic programme management, customer experience management, risk mitigation, portfolio growth, budget management, invoicing and debtor tracking, liaison with internal departments
Preferred skills
project management, business strategy understanding
Technologies
LYRA systems
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