Guest Services Associate
Core
Front-line guest services role delivering exceptional workplace experiences to colleagues, customers, and visitors in commercial buildings.
Role type
Senior Guest Services Associate (Team Lead)
Builds
Concierge, hospitality, and operational activities within commercial properties
Domain
Corporate real estate / Workplace services
Deliverable
product features
Required skills
Customer service, people leadership, coaching and mentoring, operational coordination, access and visitor management, event management, stakeholder communication, problem-solving, organization
Preferred skills
Hospitality or concierge experience, proven track record in coaching team members
Responsibilities
Deliver exceptional front-of-house service, oversee designated service areas (concierge, access, mail, storage, meeting rooms), provide direction and mentorship to Guest Service Advisors, manage VIP and visitor protocols, support business continuity and operational coordination
Seniority
Senior, hands-on IC with team leadership