Lobby Ambassador - Madrone
Core
Front desk and concierge role delivering five-star hospitality and access control for residents in a luxury high-rise HOA community.
Role type
Lobby Ambassador (Hospitality)
Builds
Resident experiences and community access
Domain
Residential Property Management / Hospitality
Deliverable
product features
Required skills
Customer service, Access control, Concierge services, Phone etiquette, Package handling, Conflict resolution, Documentation, Governing documents knowledge
Preferred skills
Hospitality management background, Luxury retail or fine dining experience, Hospitality management student/graduate
Technologies
None stated
Responsibilities
Deliver exceptional customer service, Maintain lobby and elevator appearance, Monitor lobby activity and access control, Provide concierge services, Answer and direct phone calls, Address resident and guest concerns, Demonstrate understanding of association governing documents