Lead Front Desk Associate - Metropolitan
Core
Lead Front Desk Associate delivering hospitality and administrative support for residents and guests at a residential high-rise community.
Role type
Lead Front Desk Associate
Builds
Welcoming resident experience and smooth front desk operations
Domain
Residential property management
Deliverable
product features
Required skills
Customer service, hospitality, team leadership, administrative support, problem-solving, Microsoft Office proficiency
Preferred skills
Experience in luxury residential communities, hotels, or hospitality-driven environments (via careerplan.io/jobs/1eece539-d11f-4844-a9fc-18c836bd6778-lead-front-desk-associate-metropolitan-at-action-property-management)
Responsibilities
Deliver personalized customer service to residents, guests, and vendors; Serve as a primary point of contact for inquiries and concerns; Mentor and support Front Desk Associates; Coordinate daily front desk activities and maintain accurate records; Manage incoming calls, emails, packages, and visitor registration.