Customer Success & Digital Account SpecialistNSW
Core
Drive growth and adoption of Technogym's Digital product portfolio (Mywellness platform) by supporting sales, customers, and implementation.
Role type
Customer Success & Digital Account Specialist
Builds
Digital product portfolio, Mywellness platform adoption, customer case studies, training content
Domain
Wellness technology / SaaS / Digital fitness
Deliverable
product features
Required skills
Customer success, account management, digital sales, SaaS experience, onboarding and implementation support, pipeline management, forecasting, case study development, seminar/webinar facilitation, competitor analysis
Preferred skills
Passion for wellness, proactive mindset, solutions-oriented approach
Technologies
Mywellness platform
Responsibilities
Achieve Digital and Consulting sales and profitability targets; Support the sales force in pre-sales and sales activities, providing product training on the digital offering; Directly support customers in achieving successful implementation through tailored training and tutoring; Create customer case studies and best practices that clearly demonstrate product value in terms of attraction, retention, and secondary revenue; Organise and run seminars or webinars to promote the digital portfolio; Provide reliable and structured forecasting and pipeline management; Monitor competitor pricing, features, and market activity, providing proactive feedback to HQ; Promote and plan initiatives to maximise customer satisfaction; Support product launches, promotions, and commercial activities to maximise sales