Customer Success Manager
Core
Onboard high-impact health & wellness merchant partners (e.g., Peloton, Sleep Number) onto a platform to enable HSA/FSA payments and drive long-term revenue growth.
Role type
Senior Customer Success Manager (Merchant Success)
Builds
Merchant onboarding workflows, co-marketing campaigns, and data-driven growth initiatives for health/wellness brands
Domain
Health & Wellness / Fintech / Consumer Platforms
Deliverable
product features | client delivery
Required skills
merchant onboarding, cross-functional collaboration, revenue growth strategy, data-driven decision-making, project management, strategic account management
Preferred skills
growth marketing, partner success, finance experience, health/wellness industry knowledge
Technologies
HSA/FSA payment systems, marketing automation tools, analytics platforms
Responsibilities
Lead end-to-end onboarding for marquee merchant partners including technical integration and marketing activation; Provide white-glove service and ongoing education to maximize merchant engagement and ROI; Identify and execute creative revenue-generating opportunities across the merchant portfolio
Seniority
Senior, hands-on IC
