Service Desk Analyst and Administrator
Core
Deliver high-touch, on-site technical support to doctors and clinical staff to ensure technology readiness for surgeries and consultations.
Role type
Service Desk Analyst and Administrator (Clinical Support)
Builds
Reliable IT operations for clinical workflows across dedicated hospital sites
Domain
Healthcare / Clinical IT Support
Deliverable
client delivery
Required skills
First- and second-level IT support, hardware/software troubleshooting, incident and request management, multi-channel support (phone/portal/email), ITIL-aligned practices, major incident management
Preferred skills
Relevant IT qualification (Certificate III/IV or Diploma), experience in service desk environments
Technologies
None explicitly stated
Responsibilities
Provide first- and second-level technical support for end users, troubleshoot hardware and software issues, ensure data accuracy and process compliance, escalate complex and critical incidents
Seniority
Mid-level, hands-on IC