IT Support Technician
Core
Deliver end-user IT support, troubleshoot hardware/software issues, and manage IT assets for a growing healthcare technology company.
Role type
IT Support Technician (Service Desk)
Builds
Stable IT infrastructure and user experience for remote and onsite staff
Domain
Healthcare Technology / Enterprise IT
Deliverable
client delivery
Required skills
IT support troubleshooting, hardware/software diagnostics, remote access management, user documentation, process improvement, inventory management, stakeholder communication
Preferred skills
MDM management (Jamf, Intune), video conferencing setup (Zoom), IT asset tracking systems, warehouse environment support
Technologies
Windows, MacOS, Okta, Google Suite, Jira, Confluence, Zoom, Slack, Amazon Connect, Zendesk, Jamf, Intune
Responsibilities
Support remote access technology and mobile devices (iPhone, iPad), perform desk moves and hardware setups, track and resolve user requests via JIRA, deliver end-user training and preventative maintenance, liaise with DevOps and Security teams
Seniority
Mid-level, hands-on IC