Application Support Specialist - Overnight M-F
Core
Deliver technical support and troubleshooting for Sirona Medical's RadOS platform, specifically assisting radiologists and healthcare practices with clinical applications and workflow issues.
Role type
Application Support Specialist (Healthcare IT)
Builds
RadOS (unified, AI-powered operating system for radiology workflows)
Domain
Healthcare / Radiology IT / PACS
Deliverable
client delivery
Required skills
Level I+ troubleshooting, PACS administration, clinician onboarding support, DICOM/Hl-7/MWL standards familiarity, Zendesk proficiency, SaaS platform experience
Preferred skills
Radiology background, startup environment experience
Responsibilities
Proactively respond to client issues and monitor client sites, Expedite resolution of requests per SOPs and SLAs, Thoroughly document incidents in ticketing system, Escalate unresolved issues to internal channels, Analyze and troubleshoot network performance metrics, Collaborate with engineering teams to resolve software issues
Seniority
Mid-level, hands-on IC