Technical Support Specialist (Service desk)
Core
Entry-level technical support for corporate, administrative, and clinical users within a clinically integrated eye care network.
Role type
Entry-level Technical Support Specialist (Service Desk)
Builds
IT service delivery for clinical operations and patient care
Domain
Healthcare / Eye Care
Deliverable
client delivery
Required skills
computer hardware, operating systems, software, networking, troubleshooting, technical documentation, problem-solving
Preferred skills
medical environment experience, technical education, foundational industry certification, A+ certification
Technologies
Office 365, ServiceNow
Responsibilities
diagnose and troubleshoot technology issues, fulfill service requests, maintain accurate documentation in ITSM platforms, collaborate with infrastructure and clinical technology teams, protect patient and employee information
Seniority
Entry-level, foundational competency development