Technical Support Specialist I
Core
Entry-level technical support for corporate, administrative, and clinical users within a clinically integrated eye care network.
Role type
Entry-level Technical Support Specialist (Service Desk or Field Services)
Builds
IT support services for ECP's network of 300+ ophthalmologists and 700+ optometrists
Domain
Healthcare / Eye Care / IT Support
Deliverable
client delivery
Required skills
Computer hardware troubleshooting, Operating systems support, Software support, Networking basics, Remote troubleshooting, Incident management, Documentation, Escalation coordination
Preferred skills
Medical environment experience, Technical education background, Industry certification, Valid driver's license, Insurance payer knowledge
Technologies
Microsoft Office Suite, ITSM platform
Responsibilities
Receive and resolve inbound technology issues via phone, email, chat, and portal, Diagnose and troubleshoot technical problems to restore service, Maintain accurate documentation of incidents and resolutions, Coordinate escalations for complex or onsite issues, Provide responsive customer service to non-technical users
Seniority
Entry-level, hands-on IC