ServiceNow Developer
Core
Develop, configure, and support a mission-critical ServiceNow platform across ITSM and HRSD modules, building applications, workflows, and integrations.
Role type
ServiceNow Developer (IC)
Builds
ServiceNow platform enhancements, custom applications, and enterprise integrations
Domain
IT Service Management (ITSM) and Human Resources Service Delivery (HRSD)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform administration, JavaScript development, REST/SOAP API integration, Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, ITSM process modeling, HRSD module knowledge
Preferred skills
ServiceNow AI/GenAI capabilities, MCP (Model Context Protocol), Service Portal development, Workato/iPaaS experience, CSA or CAD certification, ITIL 4 Foundation
Technologies
ServiceNow, Workato, REST, SOAP, OAuth, Webhooks, Integration Hub, MCP
Responsibilities
Develop and maintain ServiceNow applications and platform components; Build and maintain catalog items, record producers, workflows, and related configurations; Develop and troubleshoot integrations between ServiceNow and third-party enterprise systems; Support and enhance ServiceNow ITSM and HRSD capabilities; Monitor platform health and troubleshoot performance and reliability issues; Optimize scripts, flows, integrations, and platform configurations; Administer roles, ACLs, permissions, and access controls; Perform root cause analysis and coordinate resolution across technical teams; Gather and analyze business and technical requirements; Take enhancements and projects through development, testing, deployment, and post-launch support; Establish reusable development patterns and standards; Evaluate new ServiceNow releases and platform capabilities; Support upgrade testing and remediation; Maintain technical documentation, runbooks, and user procedures.
Seniority
Mid-level to Senior, hands-on IC
