Business Planning & Operations Partner - 11955
Core
Partner with Support and Education leaders to run business reviews, build capacity plans, analyze performance, and align metrics across teams to improve operating margins.
Role type
Senior Business Planning & Operations Partner
Builds
Support and Education capacity plans, business cases for technology/AI requests, and cross-functional health views
Domain
SaaS / Technology / Spend Management
Deliverable
dashboards & analysis
Required skills
Business planning, operations analytics, capacity planning, SQL, Excel/Sheets, BI tools (Tableau/Looker/Power BI), scoring and segmentation, trend analysis
Preferred skills
Management consulting background, corporate strategy, strategic FP&A, support/education data experience
Responsibilities
Run business reviews and prepare quarterly Health Packs, build capacity and headcount plans, analyze performance and learning adoption, define customer risk signals, align metrics with Professional Services and Customer Success, write business cases for tech/AI requests, present findings to CCO team
Seniority
Senior, hands-on IC
