Customer Success Manager
Core
Act as the primary point of contact for construction clients to drive on-site adoption of an engineering-grade augmented reality platform, bridging field teams and senior leadership.
Role type
Senior Customer Success Manager (Construction Delivery)
Builds
Engineering-grade augmented reality service for live construction sites
Domain
Construction technology / Augmented Reality
Deliverable
production ML models
Required skills
Construction delivery experience, Electrical Engineering, Civil/Structural/Architectural (CSA), Project Controls, Commissioning, site credibility, stakeholder management, travel readiness, technology curiosity
Preferred skills
Experience with major construction programmes, ability to translate field reality to business value, resilience in fast-moving environments
Technologies
Augmented Reality, XYZ Reality platform
Responsibilities
Own day-to-day client relationships across assigned projects, drive on-site adoption of the platform, translate on-ground performance into reporting for senior stakeholders, identify and resolve adoption risks, support commercial growth through retention and expansion, feed real-world site insights back to product teams