Technical Support Engineer
Core
L1 Technical Support Engineer providing chat, phone, and ticket support for Kaseya's AI-powered IT management and cybersecurity software to Managed Service Providers (MSPs) and internal IT organizations.
Role type
L1 Technical Support Engineer
Builds
Customer support for Kaseya's SaaS platform
Domain
IT Management / Cybersecurity / SaaS
Deliverable
client delivery
Required skills
Microsoft 365 Administration, Google Workspace Administration, SaaS application troubleshooting, backup and recovery solutions, Microsoft Exchange Online, Active Directory, Entra ID, Google Workspace services, OAuth 2.0, SSO, MFA, service accounts, application log analysis, DNS, SMTP, HTTPS, user provisioning, role-based access controls, SQL queries, data retention and compliance concepts, ticketing systems, CRM platforms
Preferred skills
SaaS backup and recovery platforms, Microsoft Graph API, cloud application integrations, PowerShell, cloud security best practices, customer-facing technical support environment
Technologies
Microsoft 365, Google Workspace, Microsoft Exchange Online, Active Directory, Entra ID, SQL, PowerShell, OAuth 2.0, SSO, MFA