AWS Technical Architect
Core
Architect and lead the design, deployment, and optimization of AWS-based Contact Center as a Service (CCaaS) solutions, specifically Amazon Connect, for enterprise clients.
Role type
Senior IC AWS Technical Architect (Contact Center)
Builds
Scalable contact center solutions integrating AWS services (Connect, Lambda, Lex) with Salesforce and other CRM/WFM platforms.
Domain
Cloud Infrastructure + Contact Center Operations
Required skills
AWS Cloud architecture, Amazon Connect design, Salesforce Service Cloud integration, API integration (WebRTC, SIP), Infrastructure as Code (CDK, Terraform), Workforce Management solutions, Contact center product knowledge (Genesys, Cisco, Avaya, Twilio), Agile/Scrum methodologies, Pre-sales consulting
Preferred skills
Python/Java/C#/.NET/Node.js scripting, Outbound dialer configuration, Campaign management, CI/CD pipelines (Jenkins, GitLab)
Technologies
AWS CloudFormation, AWS Lambda, Amazon Lex, Salesforce, Jenkins, GitLab CI/CD, CodeDeploy, Terraform, AWS CDK, WebRTC, SIP
Responsibilities
Conduct technology assessments and ROI analysis for CCaaS migration, translate business requirements into contact center designs, lead discovery and solution estimation, oversee technical teams and mentor staff, act as liaison between technical teams and business stakeholders, deliver customer training and documentation, drive best practice contact center design across solution delivery.
Seniority
Senior, hands-on IC with strategic leadership
