AWS Technical Architect
Core
Architect and lead enterprise-level contact center solutions on AWS and Salesforce, focusing on Amazon Connect, Agentforce, and AI-driven customer experience transformation.
Role type
Senior IC AWS Technical Architect (Contact Center & AI)
Builds
Scalable contact center platforms, AI agent workflows, and cloud-native contact center architectures for enterprise clients. (via careerplan.io/jobs/5979316004-aws-technical-architect-at-neuraflash)
Domain
Cloud Infrastructure, Contact Center as a Service (CCaaS), Generative AI, Salesforce Ecosystem
Required skills
AWS Cloud Architecture, Amazon Connect, Salesforce Service Cloud, Contact Center Design, API Integration, Infrastructure as Code (Terraform/CDK), Workforce Management, WebRTC/SIP Protocols, Pre-sales Consulting
Preferred skills
Python/Java/C#, CI/CD Pipelines, Outbound Dialer Configuration, Campaign Management, Legacy Contact Center Platforms (Genesys/Cisco/Avaya)
Technologies
AWS (Connect, Lambda, Lex, CloudFormation, CDK, Terraform), Salesforce (Service Cloud, Einstein, Agentforce), Jenkins, GitLab CI/CD
Responsibilities
Conduct technology assessments and ROI analysis for CCaaS migration; translate business requirements into contact center designs; lead discovery and pre-sales presentations; oversee technical teams and mentor staff; drive best practices in solution delivery; manage stakeholder communications and expectations.
Seniority
Senior, hands-on IC with strategic leadership
