AI Support Operations Specialist
Core
Own and optimize an AI support agent for a global insurance/health platform serving remote workers, ensuring accurate, human-like responses and effective handoffs to human agents.
Role type
AI Support Operations Specialist (IC)
Builds
AI support agent performance, Intercom workflows, and support procedures for a global social safety net platform
Domain
Insurance / Healthcare / Remote Work / AI Support
Deliverable
production ML models
Required skills
Intercom Fin configuration, AI agent tuning, data analysis, root cause analysis, workflow design, technical integrations, stakeholder coordination
Preferred skills
Data privacy knowledge, insurance or healthcare domain experience
Technologies
Intercom Fin, Intercom workflows, Intercom procedures
Responsibilities
Update AI agent knowledge base with product policies, analyze agent performance and handoff patterns, test and measure AI changes, refine agent tone and guidance, build and maintain support workflows, report on agent metrics to leadership
Seniority
Individual Contributor, mid-level