Customer Success Manager
Core
Drive product adoption, engagement, and success for healthcare clients by acting as a strategic partner and advocate.
Role type
Mid-level Customer Success Manager (SaaS)
Builds
Customer retention, product adoption, and strategic account growth
Domain
Healthcare / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Client relationship management, product adoption strategy, account segmentation, churn mitigation, stakeholder management, project management
Preferred skills
Healthcare industry experience
Responsibilities
Build partnerships within assigned book of business, drive consistent product adoption and engagement, segment book of business for tailored strategies, partner with Account Executives on account health, document customer data for holistic health views, coordinate onboarding with training teams, identify at-risk accounts and create intervention plans
