Technical Support Engineer, Korean-speaking (Remote, AUS)
Core
Technical Support Engineer providing 24x7 global support for CrowdStrike's Korean-speaking enterprise customers in the Asia-Pacific region, focusing on troubleshooting, root cause analysis, and issue resolution for the Falcon platform.
Role type
Senior IC Technical Support Engineer
Builds
Customer success and stability for CrowdStrike Falcon security products
Domain
Cybersecurity / Endpoint Detection and Response (EDR)
Deliverable
client delivery
Required skills
Logical troubleshooting, root cause identification, stakeholder engagement, OS fundamentals (Windows/Linux/Mac), debugging at application and OS level, AI utilization for decision-making
Preferred skills
SIEM/SOAR experience, Identity Management expertise, Cloud Technologies experience, Korean-speaking enterprise support experience, Asia-Pacific cybersecurity market experience
Technologies
Kafka, containers, Docker, Kubernetes, Cassandra, Elasticsearch, Splunk, Wireshark, PCAP, Active Directory, MFA, SAML, TCP/IP, JSON, REST APIs, SaaS environments
Responsibilities
Troubleshoot and resolve customer issues across Windows, Linux, and Mac environments; Partner with engineering teams to fix bugs and enhance features; Create knowledge articles and mentor team members; Manage workload to meet operational goals; Work scheduled shifts and holidays as required.