Real Time Routing Specialist
Core
Managing the flow of calling work within a recruitment call center, optimizing auto-dialer efficiency, and ensuring accurate execution of CATI operations.
Role type
Operations Manager for Recruitment Call Center
Builds
Recruitment calling campaigns and data integrity
Domain
Recruitment / Contact Center Operations
Required skills
CATI operations management, predictive dialer oversight, real-time queue management, data error correction, campaign configuration, process improvement, cross-functional collaboration, WFM partnership
Preferred skills
Technical background, prior auto-dialer experience
Technologies
CATI systems, predictive dialers, auto-dialer services
Responsibilities
Manage daily CATI and predictive dialer operations, oversee production shifts and monitor campaigns, generate EOD reports, perform core CATI tasks including callbacks and data verification, maintain real-time queue records, lead pre-shift meetings, troubleshoot system anomalies, modify CATI data for sample integrity, drive process improvements, partner with WFM for staffing, configure new CATI campaigns
Seniority
Mid-level, hands-on IC