Customer Service Representative
Core
First point of contact for customers, managing end-to-end order processes, resolving issues, and maintaining accurate records for an electrical solutions company.
Role type
Customer Service Representative
Builds
Seamless customer experience and efficient order fulfillment
Domain
Electrical solutions and electrification
Deliverable
client delivery
Required skills
Customer support, order management, complaint resolution, ERP/CRM system usage, data accuracy, problem-solving
Preferred skills
Experience in technical/trade/industrial environments, SAP, Microsoft Dynamics
Responsibilities
Respond to customer enquiries about products, pricing, and orders; manage end-to-end order entry and processing; coordinate follow-ups and provide status updates; handle complaints and escalate complex matters; assist with administrative tasks like credits, claims, and returns
Seniority
Individual Contributor