Client Care Coordinator
On-site
Core
Support grieving families through pet aftercare by managing client communications, coordinating collections, and preparing deceased pets for viewings.
Role type
Client Care Coordinator (Pet Aftercare)
Builds
Pet aftercare services for families
Domain
Pet care / Veterinary services
Deliverable
physical/clinical work
Required skills
Customer service, Data entry, Emotional resilience, Administrative coordination, Hygiene standards, Pet handling
Responsibilities
Manage high volume of inbound/outbound calls and enquiries; Support grieving clients with empathy; Complete data entry and process payments; Coordinate pet collections and bookings; Wash, groom, and prepare deceased pets for viewings; Maintain hygiene and presentation of viewing rooms; Liaise with veterinary clinics and internal teams.
Seniority
Individual Contributor