Customer Experience Coordinator (Per Diem) - Houston, TX (Baybrook)
Core
Define and perfect the customer experience for people and pets at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator (Per Diem)
Builds
Customer-facing service interactions and operational support for a 24/7 veterinary emergency network
Domain
Veterinary emergency medicine / Healthcare operations
Deliverable
client delivery
Required skills
Customer service, communication, empathy, multitasking, problem solving, financial guidance, payment processing, practice management software proficiency
Responsibilities
Greet customers in person, over the phone, or online; oversee and route customer communications; provide financial guidance and end-of-life decision support; process payments; follow up with customers post-visit; capture special moments with permission.
Seniority
Entry-level to Mid-level, Per Diem