Customer Experience Coordinator (Part-Time)- Charlotte, NC
Core
Define and perfect the customer experience for patients and pets at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator (Part-Time)
Builds
Customer-facing service interactions, communication workflows, and care coordination for emergency veterinary cases
Domain
Veterinary Emergency Medicine / Healthcare Services
Deliverable
product features
Required skills
Customer service, communication, empathy, multitasking, problem solving, financial guidance, data entry, payment processing
Preferred skills
Emotional intelligence, adaptability, innovation, ownership, curiosity
Responsibilities
Greet customers in person, over phone, or online; oversee and route customer communications; deliver personalized experiences; resolve concerns and anticipate issues; update medical teams on customer needs; provide financial and end-of-life guidance; process payments; follow up with customers post-visit; capture special moments.
Seniority
Entry-level to Mid-level, Part-Time (via careerplan.io/jobs/6124265004-customer-experience-coordinator-part-time-charlotte-nc-at-veterinaryemergencygroupst)