Customer Experience Coordinator (Part-Time)- Greenville, SC
Core
Define and perfect the customer experience for people and pets at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator (Veterinary Emergency)
Builds
Customer communications, care coordination, and financial processing for emergency veterinary visits
Domain
Veterinary Emergency Medicine / Healthcare Services
Deliverable
client delivery
Required skills
Customer service, communication, empathy, multitasking, problem solving, financial processing, practice management software proficiency
Responsibilities
Greet customers in person, over the phone, or online; oversee and route customer communications; resolve concerns and anticipate issues; update medical teams on customer needs; provide guidance on financial options and end-of-life decisions; process payments; follow up with customers post-visit; capture special moments with permission.