Customer Experience Coordinator - Asheville, NC
Core
Define and perfect the customer experience for people and pets at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator
Builds
Customer-facing service interactions and operational support for emergency veterinary care
Domain
Veterinary emergency medicine / Healthcare operations
Deliverable
client delivery
Required skills
Customer service, communication, empathy, multitasking, problem solving, financial guidance, payment processing, conflict resolution
Preferred skills
Emotional intelligence, adaptability, innovation, ownership, curiosity
Responsibilities
Greet customers in person, over phone, or online; oversee and route customer communications; deliver personalized experiences; resolve concerns and anticipate issues; update medical teams on customer needs; provide guidance on financial options and end-of-life decisions; process payments; follow up with customers post-visit; capture special moments.
Seniority
Mid-level, hands-on IC