Analista Serviço Ao Cliente Jr
Core
Junior customer service analyst responsible for order management, price verification, payment terms, and quality feedback in the Maranguape unit.
Role type
junior customer service analyst (order management)
Builds
order fulfillment process and customer experience
Domain
manufacturing / industrial sales
Required skills
order entry and tracking, price and payment verification, quality issue logging, KPI monitoring (OTIF, NPS, CSAT), internal stakeholder coordination, report generation
Preferred skills
industry experience in similar roles
Technologies
Microsoft Office
Responsibilities
Register and track customer orders via system, verify prices and payment conditions, log non-conformity notifications, monitor area indicators and propose action plans, assist in external and internal client relationships, generate order portfolio reports
Seniority
Junior, hands-on IC
