Gerente de Pós-Vendas, Serviços & Desenvolvimento de Rede
Core
Manage after-sales services, technical field operations, and the partner dealer network to drive customer satisfaction and recurring revenue for agricultural machinery.
Role type
Senior Manager, After-Sales Services & Network Development
Builds
Service portfolios, recurring revenue models, and a certified partner dealer network
Domain
Agriculture / Agribusiness
Required skills
After-sales service management, technical field operations management, partner network development, process structuring, KPI tracking, team leadership, contract management, root cause analysis, budgeting and forecasting
Preferred skills
Advanced English and Spanish, experience in agricultural machinery, experience with complex technical installations and retrofits
Technologies
None stated
Responsibilities
Structure after-sales processes, SLAs, and KPIs; Manage technical field service teams and operations; Develop and manage the partner dealer network and service portfolio; Create recurring revenue models; Conduct audits and develop partner training programs; Collaborate with Sales, Engineering, and Supply Chain; Build budgets and revenue forecasts
Seniority
Senior, hands-on IC