Level 1 Application Support Analyst – Workday & Zip
Core
First-line support for Workday and Zip enterprise applications, handling incidents, access issues, and user guidance for a global workforce.
Role type
Level 1 Application Support Analyst
Builds
Stability and uptime for core HR and procurement systems
Domain
Enterprise HR & Procurement Technology
Deliverable
dashboards & analysis
Required skills
Incident management, ticketing platforms (ServiceNow, Jira), troubleshooting web applications, SSO/MFA coordination, escalation procedures
Preferred skills
Workday experience, Zip experience, cloud-native foundations
Technologies
Workday, Zip, ServiceNow, Jira Service Management
Responsibilities
Receive, log, and prioritize incidents; troubleshoot login and access issues; guide users through self-service tasks; coordinate SSO/MFA incidents; route advanced issues to Level 2; maintain knowledge articles
Seniority
Junior to Mid-level, hands-on IC
