Senior Developer Support Engineer
Core
Troubleshooting, bug-fixing, and incident management for GraphQL technology across cloud environments, serving global clients.
Role type
Senior Developer Support Engineer (SRE)
Builds
GraphQL APIs and cloud infrastructure for client-facing platforms
Domain
Cloud infrastructure, DevOps, and GraphQL
Deliverable
client delivery
Required skills
GraphQL (including Federation), Kubernetes, GCP, AWS, Terraform, CI/CD pipelines, Rust, Java, APM tools (Datadog, Grafana, New Relic, Splunk), ticketing systems (Jira Service Management)
Preferred skills
Node.js, SRE practices, distributed team experience
Technologies
GCP, AWS, Kubernetes, Terraform, GitHub, Jira Service Management, Datadog, Grafana, New Relic, Splunk, PagerDuty
Responsibilities
Troubleshoot GraphQL issues in various environments; Investigate, reproduce, and fix bugs in the codebase; Manage support tickets via Jira Service Management ensuring SLA compliance; Collaborate with platform teams on backend API and environment issues; Perform deep-dive troubleshooting in Kubernetes clusters and AWS/GCP environments; Participate in incident management, coordination, and post-mortems; Mentor junior support engineers
Seniority
Senior, hands-on IC
