OPERADOR DE ATENDIMENTO JR E PL (Call-center)
On-site
Core
Junior and PL Customer Service Operators handling patient scheduling, lab test coordination, and billing inquiries via phone, chat, and WhatsApp.
Role type
junior customer service operator (healthcare)
Builds
patient appointment scheduling, lab test coordination, billing and insurance guidance
Domain
healthcare / medical services
Deliverable
product features
Required skills
customer service, scheduling, billing, insurance guidance, basic computer skills, teamwork
Preferred skills
prior healthcare experience, knowledge of hospital processes
Responsibilities
schedule exams and consultations, provide general information to internal and external clients, transmit coverage orientations, support lab report delivery, send patient billing estimates, maintain knowledge base updates, participate in training programs
Seniority
Junior