Client Care Coordinator
Core
Provide professional pet aftercare services with compassion and empathy, managing client enquiries and coordinating between care, preparation, operation, and cremation teams.
Role type
Client Care Coordinator
Builds
Pet aftercare services and funeral service delivery
Domain
Pet aftercare / Funeral industry
Deliverable
client delivery
Required skills
customer service, communication, organization, data entry, payment management, Microsoft Office
Responsibilities
Provide professional pet aftercare services with compassion and empathy; Manage client enquiries across various platforms; Coordinate information between client care, preparation, operation, and cremation teams; Assist clients during viewings and collection of ashes; Prepare client viewing rooms; Manage client payments; Ensure accurate and timely data entry of client and veterinary information