Customer Experience Coordinator (Full-Time) - Orange, CT
Core
Define and perfect the customer experience for patients and pets at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator (Veterinary Emergency)
Builds
Customer-facing service interactions, communication workflows, and care coordination for emergency veterinary patients
Domain
Veterinary Emergency Medicine / Healthcare Services
Deliverable
client delivery
Required skills
Customer service, multi-channel communication, conflict resolution, financial guidance, payment processing, data entry, empathy, multitasking, adaptability
Preferred skills
Emotional intelligence, ownership mindset, curiosity, humility
Responsibilities
Greet customers in person, over phone, or online; manage customer communications and route urgent calls; resolve concerns and anticipate issues; update clinical teams on customer needs; provide financial and end-of-life guidance; process payments; follow up post-visit; capture special moments
Seniority
Individual Contributor, 2+ years experience